Shipping, cancellations and returns
Before purchasing
We currently accept order requests, not online payments. Shipping charges, tax, carrier and order-specific dispatch estimate are confirmed in writing before an order is accepted.
Cancel an order request
Contact support with your request reference to withdraw a request. No payment is collected with a request, so there is no request-stage refund to process.
Destinations and carriers
We ship within the United States only. Depending on the destination and service agreed in your quote, orders may be delivered through UPS, USPS, FedEx or Uber delivery where available. Charges and the selected delivery service are disclosed before payment.
Dispatch and backorders
Ready-to-ship products normally dispatch in 2–3 days after order acceptance. Other products normally require approximately two weeks. Backorders can take up to a month. These are dispatch estimates, not guaranteed delivery times. Your order confirmation must identify the estimated dispatch timeframe for each item; if it changes, we will notify you before proceeding.
Refunds and cancellations
If a product cannot be supplied because it is out of stock, or cannot ship within the timeframe agreed for your order, contact support to cancel the unshipped item and request a refund of the amount paid for that item. We must provide a stated backorder estimate before you agree to wait. If that estimate cannot be met, you may decline the delay and request cancellation of the unshipped item.
Tracking and shipment problems
We provide shipping information after dispatch. Contact support with your order reference for missing, damaged or incorrect shipments. We review the shipment information and the circumstances and determine an appropriate resolution; any additional compensation is assessed individually. Contact us for return instructions before sending material back. The registered-agent address is not a return address.
Payment launch
Online payments remain disabled while purchaser verification and payment processing are being connected. Refunds will be processed through the original payment method once payment processing is available. We will confirm refund processing details with the resolution.